Receptionist

Kansas City, MO

Full Time

Entry Level

Receptionist Hourly Rate: $18.00 - $20.00 DOE

Pawsperity opened its doors in January 2016 as the country’s only nonprofit grooming school. Our mission is to empower families to become self-reliant through job training, life skills, and practical solutions to end their cycle of poverty.

Position Purpose:
The Receptionist supports the Grooming School and is responsible for ensuring a positive customer service experience and smooth interactions.

The scheduled hours are Mon 9-1, and Tues-Fri 7:30-4:30.

Essential Responsibilities include:
Reception Duties
• Greet and check in/out clients and their dogs in a professional and friendly manner.
• Answer phone calls, respond to emails, and manage appointment scheduling.
• Handle payments, invoices, and maintain accurate records of services rendered.
• Provide information to clients about services, pricing, and policies.
• Address client inquiries, concerns, and requests promptly and effectively.
• Ensure the front desk, waiting area, and kennel spaces are tidy, welcoming, and well-maintained.
• Assist with the opening and closing procedures of the facility.

Customer Service
• Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
• Update pet owners on their dog’s experience, behavior, and any notable incidents during their stay.

Minimum Requirements:

Experience working as a groomer or at an animal care facility, preferably with dogs
Understanding of different dog breeds and breed standard trims
Experience with scheduling/reception
Exceptional customer service skills
Knowledge of Microsoft Office Suite
Experience using Gingr software, preferred
Multi-tasking with strong time management skills

Benefits:

- Health Savings Account contribution (up to $2500)
- Health Insurance
- Employee assistance program
- Dental insurance
- Vision Insurance
- Life insurance
- Paid time off
- Retirement plan

Apply at Careers | Pawsperity

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Pawsperity unleashes human potential through the art of pet grooming. Based in Kansas City, we are the only 501(c)(3) nonprofit grooming school across the country. Our transformative program breaks the cycle of generational poverty through extensive job training within a booming industry.

Join our talented team and make a difference in the lives of both people and dogs. Explore our career opportunities and submit your resume below. At Pawsperity, we value passion and dedication to our cause.

Receptionist

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